To safeguard yourself and your business, it is crucial to verify all payment claims directly through the GCash app. By checking the “Transactions” tab, users can confirm whether the reference number, sender’s name, amount, and timestamp match the details provided. If a transaction doesn’t appear in your app’s history, it should not be considered valid, even if you receive what may appear to be a legitimate-looking screenshot.
Users are advised to be cautious and to avoid relying mainly on screenshots or third-party images as proof of payment. If someone forces you to release goods or services based only on an image, take a moment to double check and verify the transaction within the app. GCash does not encourage proceeding with transactions without confirmation from official in-app records.
“As AI becomes more advanced and widely adopted, we’re seeing not just its positive potential—but also the risks that come with its misuse. Technology that was built to help people can also be exploited by bad actors. At GCash, we are fully aware of this and are constantly strengthening our defenses. Just as importantly, we want to empower our customers to stay informed and vigilant against evolving scams,”
said Miguel Geronilla, Chief Information Security Officer of GCash.
“We urge our users to always verify transactions within the GCash app itself—check your transaction history and avoid relying solely on screenshots sent by others. Staying alert and cautious can go a long way in protecting yourself. Security is a shared responsibility, and we all play a part in keeping our community safe,”
he added.
If you encounter suspicious activity or believe someone is using a fake receipt, you can report the incident by opening the GCash app, tapping “Help,” selecting “Chat with Gigi,” and choosing “Report a Scam.” Include as much supporting information as possible, such as screenshots and transaction IDs, to help the GCash support team act swiftly.
You may also contact the Philippine National Police Anti-Cybercrime Group by calling (02) 8414-1560 or emailing acg@pnp.gov.ph. You can also file a report through the National Privacy Commission’s website at https://privacy.gov.ph.
GCash is committed to protecting its users and ensuring a safe and secure digital experience. We encourage everyone to stay alert, verify all payments through trusted channels, and help maintain the integrity of our digital ecosystem. #GSafeTayo
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About Mynt
Mynt is the parent company of GCash, the #1 Finance Super App in the Philippines. It’s the first and only fintech company listed on the Philippine Stock Exchange under the “GCASH” ticker symbol. Through GCash, Mynt advances its vision of 'Finance for All' by making financial services more accessible to Filipinos. Mynt operates a portfolio of companies, including G-Xchange, Inc., the payments company responsible for the digital payments and electronic money activities in the GCash app, and Fuse Financing, Inc., the financing company for GCash that provides fair and digitally-enabled credit products and solutions.
Mynt, through its fintech operations, is a staunch supporter of the United Nations Sustainable Development Goals (SDGs), particularly focusing on safety & security, financial inclusion, diversity, equity, and inclusion, as well as taking urgent action to combat climate change and its impacts.
About GCash
GCash is the Philippines’ #1 Finance App and Largest Cashless Ecosystem. Through the GCash App, users can easily purchase prepaid airtime; pay bills via partner billers nationwide; send and receive money anywhere in the Philippines, even to other bank accounts; purchase from over 6 million partner merchants and social sellers; and get access to savings, credit, loans, insurance and invest money, and so much more, all at the convenience of their smartphones. GCash’s mobile wallet operations are handled by G-Xchange, Inc. (GXI), a wholly-owned subsidiary of Mynt, the first and only duacorn in the Philippines.
Mynt and GCash are staunch supporters of the United Nations Sustainable Development Goals (SDGs), particularly UN SDGs 5,8,10, and 13, which focus on safety & security, financial inclusion, diversity, equity, and inclusion as well as taking urgent action to combat climate change and its impacts, respectively.
For more information, please contact:
Bruce Rodriguez, Head of Business Communications
Corporate Communications
