To safeguard yourself and your business, it is crucial to verify all payment claims directly through the GCash app. By checking the “Transactions” tab, users can confirm whether the reference number, sender’s name, amount, and timestamp match the details provided. If a transaction doesn’t appear in your app’s history, it should not be considered valid, even if you receive what may appear to be a legitimate-looking screenshot.
Users are advised to be cautious and to avoid relying mainly on screenshots or third-party images as proof of payment. If someone forces you to release goods or services based only on an image, take a moment to double check and verify the transaction within the app. GCash does not encourage proceeding with transactions without confirmation from official in-app records.
“As AI becomes more advanced and widely adopted, we’re seeing not just its positive potential—but also the risks that come with its misuse. Technology that was built to help people can also be exploited by bad actors. At GCash, we are fully aware of this and are constantly strengthening our defenses. Just as importantly, we want to empower our customers to stay informed and vigilant against evolving scams,”
said Miguel Geronilla, Chief Information Security Officer of GCash.
“We urge our users to always verify transactions within the GCash app itself—check your transaction history and avoid relying solely on screenshots sent by others. Staying alert and cautious can go a long way in protecting yourself. Security is a shared responsibility, and we all play a part in keeping our community safe,”
he added.
If you encounter suspicious activity or believe someone is using a fake receipt, you can report the incident by opening the GCash app, tapping “Help,” selecting “Chat with Gigi,” and choosing “Report a Scam.” Include as much supporting information as possible, such as screenshots and transaction IDs, to help the GCash support team act swiftly.
You may also contact the Philippine National Police Anti-Cybercrime Group by calling (02) 8414-1560 or emailing acg@pnp.gov.ph. You can also file a report through the National Privacy Commission’s website at https://privacy.gov.ph.
GCash is committed to protecting its users and ensuring a safe and secure digital experience. We encourage everyone to stay alert, verify all payments through trusted channels, and help maintain the integrity of our digital ecosystem. #GSafeTayo
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About Mynt
Mynt is the first and only $5 billion unicorn in the Philippines. It's a leader in mobile financial services focused on accelerating financial inclusion through mobile money, financial services, and technology. Mynt operates two fintech companies: GXI, the mobile wallet operator of GCash — the #1 Finance App in the Philippines, and Fuse Lending, a tech-based lending company that gives Filipinos access to microloans and business loans.
About GCash
GCash is the Philippines’ #1 Finance App and Largest Cashless Ecosystem. Through the GCash App, users can easily purchase prepaid airtime; pay bills via partner billers nationwide; send and receive money anywhere in the Philippines, even to other bank accounts; purchase from over 6 million partner merchants and social sellers; and get access to savings, credit, loans, insurance and invest money, and so much more, all at the convenience of their smartphones. GCash’s mobile wallet operations are handled by G-Xchange, Inc. (GXI), a wholly-owned subsidiary of Mynt, the first and only duacorn in the Philippines.
Mynt and GCash are staunch supporters of the United Nations Sustainable Development Goals (SDGs), particularly UN SDGs 5,8,10, and 13, which focus on safety & security, financial inclusion, diversity, equity, and inclusion as well as taking urgent action to combat climate change and its impacts, respectively.
For more information, please contact:
Bruce Rodriguez, Head of Business Communications
Corporate Communications
Legal Disclaimer & Safe Harbor Statement
This press release is for informational purposes only and does not constitute, or form part of, any offer, solicitation, or invitation to sell, issue, purchase, or subscribe for any securities in the Philippines, the United States, or any other jurisdiction. No securities of Mynt, Inc. have been or will be registered under the U.S. Securities Act of 1933, as amended, and such securities may not be offered or sold in the United States absent registration or an applicable exemption from registration requirements. There will be no public offering of the securities of the Company in the United States. No money, securities or other consideration is being solicited by this document or the information contained herein and, if sent in response to this document or the information contained herein, will not be accepted. Any potential initial public offering and listing in the Philippines, if pursued, remain fully subject to prevailing market conditions and regulatory approvals, including the registration requirements of the Philippine Securities and Exchange Commission and the listing rules of the Philippine Stock Exchange, Inc., and there can be no assurance that any such filings will be made or that any offering or listing will be consummated. This document contains forward-looking statements that involve inherent risks and uncertainties; actual results, timelines, and outcomes may differ materially from those projected due to shifting market dynamics, economic environments, and regulatory updates.
