GCash bagged two victories under the Financial Services Industries category, namely the Gold Award for the Innovative Use of Technology in Customer Service and a Silver Award for Innovation in Digital Transformation. The Asia-Pacific Stevie® Awards, held at the Shangri-La The Fort Hotel on May 24, recognized companies across the region for their achievements and positive contributions.
Caring at scale
GCash bannered its innovations that provide an easy and seamless customer experience for users in all its demographics, including tools to immediately respond to customer needs, in the company's vision of breaking financial inclusion barriers.
To be a truly reliable financial partner for Filipinos, GCash is highly responsive to the need for its system to always be available to users and for financial transactions to be consistently seamless. This also means that for the company, updates in its safety and security features are paramount. For GCash, customer excellence is a relationship built on trust: ensuring users that the digital platform is a safe place to store their money and to conduct all necessary transactions.
GCash is also a constant innovator, whether through new apps and products that promote financial inclusion, or key partnerships in the fintech ecosystem and beyond.
GCash also highlighted how customer satisfaction and employee care are intertwined.
“Winning the Stevie Awards affirms our belief that caring for our customers and employees should always be No. 1–whomever they are, and no matter how many they are,”
GCash Head of Total Experience Assurance and Advocacy Nikka Angeles said.
“I’m very proud to say that at GCash, we create experiences with caring at scale at the core.”
To ensure their professional success, GCash, as a workplace, champions corporate governance and responsible business conduct. The company is committed to its high standards of ethical decision-making, transparency, and accountability, so as to foster trust and confidence among its stakeholders.
Along with this commitment is GCash’s focus on setting equally high workplace standards of excellence when it comes to employee welfare, diversity, and inclusion, coupled with effective human capital management practices. By linking rewards to performance and prioritizing leadership-cultivating initiatives, GCash fosters a high-performance culture and psychological safety, attracting top talent and solidifying itself as an industry leader in fintech.
“For us, this is more than just recognition,”
Angeles said.
“This is fuel for our teams to deliver our projects.”
At GCash, caring comes at scale – from the users, to employees, and to the wider community. GCash is committed to building trust to provide customer excellence and to serve more Filipinos in the Philippines and beyond, in the pursuit of Finance For All.
About Mynt
Mynt is the parent company of GCash, the #1 Finance Super App in the Philippines. It’s the first and only fintech company listed on the Philippine Stock Exchange under the “GCASH” ticker symbol. Through GCash, Mynt advances its vision of 'Finance for All' by making financial services more accessible to Filipinos. Mynt operates a portfolio of companies, including G-Xchange, Inc., the payments company responsible for the digital payments and electronic money activities in the GCash app, and Fuse Financing, Inc., the financing company for GCash that provides fair and digitally-enabled credit products and solutions.
Mynt, through its fintech operations, is a staunch supporter of the United Nations Sustainable Development Goals (SDGs), particularly focusing on safety & security, financial inclusion, diversity, equity, and inclusion, as well as taking urgent action to combat climate change and its impacts.
About GCash
GCash is the Philippines’ #1 Finance App and Largest Cashless Ecosystem. Through the GCash App, users can easily purchase prepaid airtime; pay bills via partner billers nationwide; send and receive money anywhere in the Philippines, even to other bank accounts; purchase from over 6 million partner merchants and social sellers; and get access to savings, credit, loans, insurance and invest money, and so much more, all at the convenience of their smartphones. GCash’s mobile wallet operations are handled by G-Xchange, Inc. (GXI), a wholly-owned subsidiary of Mynt, the first and only duacorn in the Philippines.
Mynt and GCash are staunch supporters of the United Nations Sustainable Development Goals (SDGs), particularly UN SDGs 5,8,10, and 13, which focus on safety & security, financial inclusion, diversity, equity, and inclusion as well as taking urgent action to combat climate change and its impacts, respectively.
For more information, please contact:
Bruce Rodriguez, Head of Business Communications
Corporate Communications
